This Privacy Policy explains how OXCRED (PTY) LTD, the owner and operator of Mzansi Waves – Online FM Radio (“Mzansi Waves” or “the App”), processes personal information when you use:
- the Mzansi Waves mobile app;
- the Mzansi Waves pages on our website; and
- our related support services.
We process personal information in line with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. WHO WE ARE
Mzansi Waves is owned and operated by:
OXCRED (PTY) LTD
Telephone: 064 672 0142
Website: https://oxcred.co.za/
Privacy and support email: support@oxcred.co.za
OXCRED is the responsible party for the personal information described in this policy. Our Information Officer can be reached at support@oxcred.co.za.
2. PRIVACY AT A GLANCE
- You never need an account. We don’t ask for your name, email address, phone number or Google Account details to use the App.
- The App does not use your device’s location. You choose your province yourself.
- Your favourites, recently played stations, alarms and settings are saved on our servers under a random anonymous ID, not under your name.
- Your Bella game progress (Waves, levels, streaks and characters) stays on your phone. We don’t receive it.
- Purchases go through Google Play. We never see your payment card details.
- The free version shows ads from Google AdMob. Mzansi Waves Pro subscribers don’t see ads.
3. INFORMATION WE PROCESS
3.1 Your anonymous app ID
The first time you open the App, our backend service creates a random anonymous ID for your installation. It is not linked to your name, email address, phone number or Google Account. We use it only to keep your favourites, recently played stations, alarms and settings in sync with your installation.
3.2 Information saved on our servers with your anonymous ID
- Favourite stations: the stations you’ve marked as favourites.
- Recently played: the stations you’ve recently played.
- Alarms: the alarm time, the days it repeats, the station it plays and whether it’s switched on.
- Settings: your light or dark mode choice, whether Data saver is on, and whether you have Mzansi Waves Pro.
You can remove favourites and alarms in the App at any time.
3.3 Information that stays on your device
The following is stored only on your phone, and we don’t receive it:
- your Bella game progress: Waves, level, daily listening minutes, streaks and streak savers, the stations you’ve played for the game, Station of the day plays, and the characters you’ve unlocked or pinned;
- the province you’ve chosen;
- your recent searches; and
- whether you’ve seen the welcome screens and in-app tips.
Because this information stays on your device, it is lost if you uninstall the App or clear its data. Android’s own backup may restore some of it to the same Google Account, depending on your device settings. We can’t restore it for you.
3.4 Purchases: Mzansi Waves Pro
Mzansi Waves Pro is an optional monthly subscription sold through Google Play Billing.
- Google processes your payment under its own terms and privacy policy. Google does not share your payment card details with us.
- We use RevenueCat to check whether a purchase is active. RevenueCat assigns its own anonymous ID to your installation and processes the Google Play purchase token, the product bought, transaction and renewal dates, subscription status, and basic device and app information (such as device type, operating system and app version).
- We can see this purchase and subscription information, but not your name, Google Account details or card details.
3.5 Advertising
The free version of the App shows banner ads served by Google AdMob, as well as our own promotions for Mzansi Waves Pro.
Google AdMob may process information such as your device’s advertising ID, IP address, approximate location derived from your IP address, device and app information, and how you interact with ads. Google uses this to show, measure and limit ads and to prevent fraud.
Where the law requires it (for example in the European Economic Area, the United Kingdom and Switzerland), the App shows Google’s consent form before ads load, and you can change your choices later under “Ad privacy settings” in the App’s Settings. On Android you can also reset or delete your advertising ID in your device settings.
Mzansi Waves Pro subscribers don’t see ads.
3.6 Technical information
When the App connects to our servers, to RevenueCat, to Google or to a radio station’s stream, those services receive your IP address and basic technical information, such as device type, operating system and app version, so they can deliver what you asked for. Our hosting provider keeps standard server logs for security and troubleshooting.
The App does not include third-party analytics or crash-reporting tools. Google Play gives us aggregated statistics, such as install numbers and crash rates, that do not identify you.
3.7 When you contact us
If you email or phone us, we receive your contact details and whatever you choose to tell us, and we use them to answer you.
4. INFORMATION WE DON’T COLLECT
The App does not ask for or collect:
- your name, email address or phone number (unless you contact us);
- your Google Account password;
- your contacts, photos, files, microphone or camera;
- your device’s location (GPS or network location); or
- your payment card details.
The App doesn’t ask for location permission. To see stations near you, you pick your province yourself.
5. ALARMS AND NOTIFICATIONS
Alarms use your phone’s notification and exact-alarm features. The App asks for notification permission when you first set an alarm. Alarm details are saved as described in section 3.2. We don’t send marketing push notifications.
6. RADIO STATIONS
When you play a station, your device connects directly to that broadcaster’s streaming server. The broadcaster (and its streaming provider) receives your IP address and basic device information and may insert its own ads into the stream. Station logos may be loaded from the broadcaster’s website or from our servers.
Broadcasters are independent of OXCRED and handle that information under their own privacy practices. We’re not responsible for them.
7. SHARING A STATION
If you tap Share, Android’s share screen sends the text to the app you choose. We don’t see what you share or who you share it with.
8. WHY WE PROCESS INFORMATION, AND ON WHAT BASIS
We process personal information only for these purposes:
- to provide the App and its features, such as streaming, favourites, recently played, alarms and settings;
- to process and verify purchases and give subscribers their Pro benefits;
- to show ads in the free version and keep advertising free of fraud;
- to keep the App and our servers secure and working properly;
- to answer your questions and support requests; and
- to meet our legal and accounting obligations.
Under POPIA, we rely on one or more of these grounds: it is necessary to provide the service you asked for or to carry out a contract with you (such as a subscription); it is in our legitimate interests (such as security and running a free, ad-supported app); it is required by law; or you have given consent where consent is required (such as for personalised ads in some regions).
We keep what we process to what is adequate, relevant and not excessive for these purposes.
9. SERVICE PROVIDERS WE USE
We share information only with providers that help us run Mzansi Waves, and only what they need:
- Supabase (Supabase, Inc.): our database and backend. Stores the information in section 3.2 on servers in the European Union (Ireland).
- RevenueCat (RevenueCat, Inc.): purchase and subscription checks. RevenueCat acts on our behalf and stores data in the United States.
- Google (Google Play, Google Play Billing and Google AdMob): app distribution, payments, aggregated app statistics, and ads in the free version.
Radio broadcasters are not our service providers; see section 6.
We do not sell your personal information.
10. TRANSFERS OUTSIDE SOUTH AFRICA
Our service providers process information outside South Africa, including in the European Union and the United States. We only use providers that are bound by agreements or laws that give the information a level of protection substantially similar to POPIA, or where the transfer is necessary to provide the service you asked for, as allowed by section 72 of POPIA.
11. SECURITY
We take reasonable technical and organisational steps to protect personal information against loss, damage, unauthorised access and unlawful processing. These include access controls on our database, so that each installation can reach only its own records, and encrypted connections between the App and our servers. No system is completely secure, but if a security compromise affects personal information, we will investigate it, contain it, and notify the Information Regulator and affected people where POPIA requires it.
12. HOW LONG WE KEEP INFORMATION
- Favourites, recently played stations, alarms and settings: kept while you use the App, until you delete them in the App. If you uninstall the App, the anonymous ID on your phone is deleted, and the records on our servers can no longer be linked to you or your device.
- Purchase records: kept by Google, RevenueCat and OXCRED for as long as needed for accounting, tax, fraud-prevention and dispute purposes, as the law requires.
- Server logs: kept for a limited period for security and troubleshooting.
- Support emails: kept as long as needed to resolve your query and keep reasonable business records.
13. CHILDREN
Mzansi Waves is a general-audience radio app and is not aimed at children. We don’t ask anyone for their age, name or contact details. If you are a parent or guardian and believe your child has contacted us with personal information, email support@oxcred.co.za and we’ll help.
14. YOUR RIGHTS
Under POPIA, you may have the right to:
- ask whether we hold personal information about you, and ask for a copy;
- ask us to correct or delete it;
- object to processing, including for direct marketing;
- withdraw consent where we rely on it; and
- complain to the Information Regulator.
To make a request, email support@oxcred.co.za. Because the App doesn’t use accounts, we may need your help to find your information. For example, for a purchase, send the Google Play order number from your receipt. You can delete your favourites and alarms yourself in the App at any time.
We may need to verify your identity before acting on some requests.
15. THE INFORMATION REGULATOR
If you’re unhappy with how we’ve handled your personal information, please contact us first so we can try to put it right. You can also complain to the Information Regulator of South Africa:
Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za
Website: https://inforegulator.org.za (complaint forms are available on the website)
16. ACCESS TO RECORDS (PAIA)
The Promotion of Access to Information Act 2 of 2000 (“PAIA”) lets you request access to records held by private bodies, subject to the requirements and limits of that Act. Send PAIA requests to support@oxcred.co.za.
17. OUR WEBSITE
When you visit our website, our hosting provider receives standard technical information, such as your IP address, browser type, device type, the pages you visit and when. The website may use cookies that it needs to work and, where used, cookies that measure visits. You can block or delete cookies in your browser settings.
18. DIRECT MARKETING
We don’t use the App to collect contact details for marketing, and we don’t send marketing messages unless you have agreed to receive them. You can ask us to stop at any time.
19. CHANGES TO THIS POLICY
We may update this policy when the App or the law changes. We’ll publish the new version on our website and change the “Last Updated” date above. Where a change is significant, we’ll also let you know in the App.
20. CONTACT US
OXCRED (PTY) LTD
Telephone: 064 672 0142
Email: support@oxcred.co.za
Website: https://oxcred.co.za/